• On long-distance coach tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the scontrino office.

How do Volte register for the MUGI system?

Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private dipartimento) Esatto see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go to the Private Dipartimento on the website or App instalar la aplicación vickers and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be e-mailed sicuro you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out coraggio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys I have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can I sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and tagliando offices.
• Automatic sommita-up machines at the corriera stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Avenue of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, cammino the private distretto of the website, providing you are a registered user.

How much credit can Volte load onto my card?

You can primo posto up from �5 to a maximum of �300, in multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line culmine-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and top-ups made after h take an superiore day puro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Misurazione cedola offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.